Home  Work/Life Balance Job stress – how prayer helps
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Job stress – how prayer helps |
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By SpiritDriven
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Relief is just a prayer away.
I have a team of 30 agents. They are required to retain a lot of information and work with technology that does not support them very well. Things are always changing in their environment: new product information and campaigns are going out daily. We are the hub for the organization, responding to multiple clients each requiring different levels of feedback. As the Director, I have to balance the needs of the clients as well as the needs of my agents.
I pray daily for the well being of my agents – for God to keep them safe and healthy. I also pray for my clients and the Contact Center as a whole. I pray for the foresight to serve both the customer and the clients. I also pray for guidance in my management skills and my sense of doing what is best for the team.
Just recently, I found out how important Spirit at work really is. About 2 months ago one of my top performers ended up in the hospital due to STRESS.
Everyone handles stress differently. Some people release their stress by yelling or being curt. Some folks vent by looking for someone to listen, while others become emotional. Then there’s the group that bottles it, thinking they’re handling it so well, sometimes not realizing they are stressed. This is exactly what happened with this individual. She didn’t realize how stressed she was. We were short staffed so there was added pressure on all to pick up the slack.
Just before this person ended up in the hospital, the Contact Center was down one phone rep and I was asked to hold off filling the position to be sure it was really necessary. Fortunately, this incident gave me the knowledge and direction I needed to push back and hire another person. The perfect individual was there and ready for the task. God’s plan isn’t always spelled out nice and neat for us to see but if you open your mind and heart, you will see what She/He wants you to do.
My prayers were for direction and knowledge to do the right thing. In front of me were two signs, 1) a stressed individual needing some relief from the pressure of our daily work and 2) another individual, a lost sheep, looking for a job in a caring, loving community. I hired this one who has helped relieve the additional burden on my staff thus decreasing the stress on the group. The stressed individual is doing much better, she’s back to work and doing great.
We need to follow our hearts and do what is right. Praying is the first step, listening to God’s ideas and following up on them is next. Read more from this blogger at SpiritDriven .
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