Cordy
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When an employee gives incorrect information - 2006/06/01 20:06
What is right for an employer, supervisor or business owner to do when staff gives out incorrect information to customers, misinformation that perhaps impacts the customer financially?
Here's an example of what I mean that happened to me recently - as a customer. We had a possible need for repair on utility equipment (we'd jury-rigged a fix that would hold but wanted to be sure things were okay). I asked the person with whom I made the appointment what charge there would be for the technician to come out. She said there was no way for her to know, but that the call would be free, he'd give an estimate of the repair work and so we could decide from there. Completely different story from the technician! Just for showing up - no matter how much or how little he did - it was costing us. If I'd known this, I would have cancelled the appointment.
What would you do as a business owner, employee supervisor or manager when the customer comes to you with this?
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